Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. I have ordered quiet a few pairs of prescription glasses from eyebuydirect. I notice some of the reviewers complaining about poor quality and delivery times. Ordered glasses on July 7 2020 , was told they were shipped on July 10 2020 still no glasses on July 20 2020 . Also, you may call us at 1-855-393-2891 (US) and 1800-734-918 (AU) should you have any further query or concern. Pissed Consumer © 2020 All Well 14 days later, order hasn't shipped and according to their website it's either still being completed or shipped. Surely any company with a decent customer care team would look to speed up this process given the circumstances, 14 business days is a generic shipping time in, and they could of quite easily prioritized the replacement shipment. Poor customer service. Check out what 9,607 people have written so far, and share your own experience. The first problem was that my payment didn't get through to their system and I had to fill out a statement form to authorize the card payment. I opened a case with the US Postal Service, who finally found my package and delivered it, two weeks late. What with various YouTube tutorials and reviews, looking up various blogs and websites, or even by word of mouth. Called them back on the 17th was told they have till the 27th of July to get them to me , what happened to the 3 to 5 business days that They said ? Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Product/ Service, Request for Information. Blue Light Glasses Review feat. Eyebuydirect ranks 36 of 575 in Medical Supplies and Equipment category. Their website claims 7-14 days delivery. My initial order was made 6+ weeks ago (11/07/20), upon arrival (26/07/20) the prescription was incorrect and thus proceeded to contact the company for correct order. I was skeptical too, until I received my first pair. I had to contact them and then I just got replied of it them being in "quality check" or excuses of the pandemic. Over $25,000 in medical bills. The company, Eye Buy Direct, basically did nothing. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I've saved literal thousands of dollars on glasses and sunnies over the years and I hope this company is sticking around for may years to come. I recently bought a pair of glasses from this company that have a very light wireframe, which is what wanted, but the nose pads and the temple arms need to be adjusted because the glasses keep sliding off my face. A customer service supervisor has been assigned to follow up with you until your concern is properly resolved. BR, They have a great selection of frames and lenses, and the online try on feature works pretty well too. Money made in USA, products from CHINA. Fast delivery. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. … Yes, there is a pandemic currently which will inevitably slow shipments I just feel more could have been done internally to speed up and track the process. Could you PM us your order number so that we can further check for you? Good Company to deal with The order came quickly, the glasses were good, the lenses were good. After waiting too long for my glasses they finally arrived. Excellent pricing with great quality glasses. *** outsourced support team. Feel free to let us know should you have any questions or concerns. We'd more than happy to further look into it and resolve your concern. We’re working hard to produce and ship our glasses as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. Now (23 October 2020), another problem is that my order status has been the 'lens cutting & bevel edging' one for more than 2 weeks. Not a single person can tell me where my order is after waiting for three full weeks. You may also call us at 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST. You already have my order number and full name. Their pricing structure is difficult to understand as each step adds more to the price and they don't tell you anythi...Read more. A month and half is too long to wait. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. User's recommendation: Confirm that your new glasses have been checked as having the correct prescription. This clearly suggests that the order was never shipped in the first place. As one of our loyal customers, you may find more benefits in your online perks that can be applied to your future orders. EyeBuyDirect offers frames for as low as $15—and they have a BOGO deal right now. Impossible to tell for certain. See the Best Optical Retailers in 2020 as rated by Australians on ProductReview.com.au. A free inside look at company reviews and salaries posted anonymously by employees. Also, feel free to directly message me your existing order number or email address so that I can further check the details for you. The customer service rep was reading from a script and repeated the same sentence over and over again even though I was asking different questions. De nos modèles tendance à de nos prix abordables (comme des montures à partir de seulement 6 $ ! -Answer this question here for everyone to see please. Check out what 14,672 people have written so far, and share your own experience. Review #2221288 is a subjective opinion of poster. Stay tuned, new promotions are added daily. Bought 2 pairs, one delivered on time second pair delivered moths later, their phone no online does not exist from Australia, if you want to text them its $5.00 up from using card. I continued to stay in contact through email so my order didn't get lost again, to which a representative informed me (17/08/20) that the glasses will be 'shipped on or before August 22' - quite strange that is a Saturday, not a business day. I am still waiting to get an status update to my status, starting to doubt if I will and begin to wonder if this company will deliver the paid products. I have placed an order on the 4th of September 2020. I don't generally write reviews but this is one of those companies that you just have to write a review for. See Details. Very pleased with the frame and the lenses. At the end, I asked for a refund since I need my prescription glassess urgently and cannot wait anymore for something uncertain, I have not receive my refund! Will be taking this further because this has to stop and preying on innocent people is disgusting and karma will come knocking. And also got this ignorant message below completely evading any accountability ⬇️. User's recommendation: Don't buy glasses here if you want good customer service. Above screenshots are proof of your lies so why can’t you address them ? By Aline Peres Martins. Don't you dare until you read the shocking complaints about eyebuydirect.com in our tell all review. That turned out to be wrong. Can't ask for more than that. The algorithm is subject to change in future. Because of the pandemic, I lost my health insurance. Do you agree with Eyebuydirect’s star rating? Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. Go to your local optometrist guys. Do you agree with Eyebuydirect’s star rating? Do you agree with Eyebuydirect’s star rating? Acrylic is a plastic product. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. Incredibly naive of me to believe this and I'm still waiting for them to be shipped (25/08/20). … Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews. What a bunch of bull. House - 54 coupons; Beme - 51 coupons; Canvas Champ - 51 … I have a strong script, so getting glasses at my local optometrists is quite an expensive affair. Review #2095194 is a subjective opinion of poster. Within days site said order was shipped. You can make the request online. :) Review by Ogunyemi Szwed 3 months ago. Keep an eye out for coupons as they regularly give out discounts too. Do you have something to say about Eyebuydirect? Will not buy anymore. Do you agree with Eyebuydirect’s star rating? US. Companies can't alter or remove reviews from ProductReview.com.au. I had to contact them and then I just got replied of it them being in "quality check" or excuses of the pandemic. I have emailed the “service ... manager” directly as per your request before I make a PayPal dispute and you have not replied to that either. We apologize for all the inconveniences. Therefore I had no allotment for my prescription glasses and my funds were limited. Listing monitored by Eye Buy Direct representatives. I ordered three different pairs of glasses during I believe the last year or so.. One was sunglasses. I will definitely go back to previous supplier after this disaster. I love the convenience of online purchasing. Thank you! Placed the order on 25 September 2020. What people say about EyeBuyDirect; Popular Stores . The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. They cannot update me the status of my order, keep saying in 3 business days, in 48 business hours etc.. it all sounds like an automated response! Lost two other pairs. Now the 9 October 2020 and more phone calls ,I am advised a third pair will be processed. Then you will be told it's at the "lab" then told it's on it's way then told oh sorry we didn't get your payment when thank GOD I had proof and top of that try to add a few more dollars for you to pay. Our EyeBuyDirect Review. Discount automatically applied in cart. Starting at just $ 9 long to wait PissedConsumer check out our Blog article and! Wear stars reading glasses ( 25/08/20 ) you may also contact us 1-855-393-2891 ( )... 30 % on Sitewide coupons from Eyebuydirect i highly recommend that you have a great of. Communqiué un mauvais numéro de téléphone à UPS them within a couple of days future.! 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